How to complain to Streamline.net

** UPDATE**

Streamline.net have launched a customer facing email – this should be your first port of call with complaints:

customerservice@streamline.net

If this fails, Streamline.net have a clear complaints procedure listed on their website which is quoted below:

1.1 At Streamline.Net we try our best to keep all Customers happy. However, if You have already submitted a support ticket and Your complaint has not been resolved to Your satisfaction, or have called the support team and Your call has not been dealt with to Your satisfaction ,then please follow the steps below in order to escalate the issue;

1.2 Stage 1: contact us, putting Your complaint in writing to the Complaints Department, at: Streamline.net, 154 Southgate Street, Gloucester, GL1 2EX, United Kingdom;

1.3 Stage 2: we will respond to Your complaint, following receipt of Your letter. Our Complaints Department will thoroughly investigate any issues raised and propose a course of action for resolution. You should receive our response within 14 days of us receiving Your letter;

1.4 Stage 3: if, following our response to You, You consider Your complaint still unresolved to Your satisfaction, please put Your complaint in writing to our Complaints Director at: Complaints Director, Streamline.net, 154 Southgate Street, Gloucester, GL1 2EX, United Kingdom;

1.5 Stage 4: on receipt of Your complaint to the Complaints Director, the matter will be thoroughly investigated and we will respond proposing a course of action for resolution. You should receive the Complaints Director’s response within 14 days of our receipt of your escalation letter.

So, first thing’s first – submit a support ticket. If that is ignored or not resolved to your satisfaction you could try writing to the Complaints Director at the following address:

Streamline.net
154 Southgate Street
Gloucester
GL1 2EX
United Kingdom

If you still haven’t managed to resolve the complaint I would suggest writing to BBC Watchdog and Trading Standards. You might even try emailing the CEO of the company – Andrew Dollamore at andrew@streamline.net, although there is no guarantee this email still works.