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Welcome!

Hello and welcome to an unofficial Streamline.net customer reviews website. The purpose of this site is to raise awareness of the many negative customer experiences which are already widely discussed on other forums and review sites.

The opinions and comments published here are genuine (to the best of our knowledge) and taken from various sources on the internet, but are mainly negative and thus may not be a fair representation of the company. Do yourself a favour and make sure your research Streamline.net thoroughly yourself before making a purchase.

Please click here to read our collection of negative reviews

Please note: This site is in no way affiliated with Streamline.net, its owners or employees.

Streamline.net “worst performing business”

According to plebble.com, Streamline.net is the worst performing business in their entire database (view their league table below). Interestingly, Fasthosts (the owners of Streamline.net) are number 10.

Remember, pebble.com don’t just review hosting providers, they review all companies so getting to the bottom is a real achievement.

Streamline.net bottom of the plebble.com rankings

Data valid as of March 23, 2010

Streamline.net customer satisfaction poll

New Streamline.net customer services email

Streamline.net have launched a customer services email address which is: customerservice@streamline.net.

For the first time, you can now contact the company directly!

Avoid Streamline.net premium rate calls!

Great news for people who don’t like being unnecessarily ripped off by premium rate phone numbers!

We’ve been tipped off that Streamline.net’s 0844 number simply diverts to the landline 01452 561801

Now it won’t hurt so much when you’re on hold for an hour – yippee.

NEWSFLASH: Recent increase in complaints

There has been a dramatic recent increase in Streamline.net complaints recently –

The independent review site reviewcentre.com has been overwhelmed by negative reviews in the last few weeks. Click on the link below for more details.

http://www.reviewcentre.com/reviews66682.html

Looks like Streamline.net are neglecting customers more than ever.

Streamline.net rated “very bad”

Trustpilot.co.uk makes it easy for internet users to assess the reliability of a company you’re considering purchasing from. They gather all the crucial information available about the company into one easy-to-use format, allowing you to make an informed choice every time you shop online.

Trustpilot have rated Streamline.net as “Very Bad”.

Streamline.net rated "very bad"

Source: http://www.trustpilot.co.uk/review/streamlinenet.co.uk

Streamline.net: Case study 6

Yet another case study, this time about server errors, load time and billing of credit cards without notice:

http://www.fogma.co.uk/foggylog/archive/375.html

Streamline.net: Case study 5

Mark Wilkinson, a teacher and web developer, has published another story of customer heartache. Read more here:

http://penny4them.com/2008/streamlinenet-problems/

Streamline.net: Case study 4

Matthew Browne has posted his experiences with Streamline.net on his blog. His complaints are centred around their customer services and his post has triggered comments from many others – read his story here:

http://www.mathewbrowne.com/help-my-websites-disappeared/

Streamline.net: Case study 3

Here’s the story of yet another site owner who has been charged by Streamline.net despite trying to cancel their account:

http://www.workforceinabox.com/2009/04/15/streamlinenet-plumbs-new-depths/

Streamline.net: Case study 2

Roy Herrod, like many others, has fallen into the Streamline.net hosting renewal trap. This means money was taken without notice from his account for a service he no longer needed, then had no luck getting a refund. Read his story here:

http://roy.herrod.co.uk/blog/index.php/tag/streamlinenet/

Streamline.net: Case study 1

Our first case study of businesses who are having trouble with Steamline.net. They are now changing to another hosting service. The problem this time – constant down time. Click on the link below to view their comments:

http://melsbrushes.wordpress.com/2008/04/09/server-trouble-again/

Submit your comments and feedback on Streamline.net

Please submit any comments and feedback you might have on Streamline.net here. Leave a reply to this post and help us to put together a fair and honest picture of this company to help future customers make the right choice. Many thanks

Streamline.net official Facebook page

For some insight into genuine customer complaints, why not read some of the ‘Fan’ comments on the Streamline.net Facebook page. It doesn’t look like the ‘customer services’ department have checked this site for a while so it makes an interesting read.

Remember to click on ‘Just Fans’ to view the customer input:

http://www.facebook.com/pages/Melbourne-United-Kingdom/StreamlineNet/5850103703

Common complaints about Streamline.net

We’ve searched the internet to find out what customers are saying about Streamline.net. We’ve trawled through literally hundreds of comments and come up with a list of the most common complaints in order of volume:

1. Taking money after the ‘free trial’ despite efforts to cancel the account. Note that once money is taken it will not be refunded.
2. Taking money when a domain is up for renewal without making the customer aware and providing no method of refund.
3. Slow connection speed and constant email down time.
4. Customer service – aggressive, rude and slow to respond.
5. Poor quality product.

If you have an issue which isn’t on the list, please let us know.

Streamline.net protest sites

Some customers are so unhappy and frustrated by Streamline.net that they have set up protest sites to try to protect unsuspecting customers by summarising their experiences. Some good examples are shown below:

http://www.streamlinewebhosting.co.uk/

http://www.vinylonthe.net/blah/my-legal-battle-with-streamlinenet/

Other streamline.net review sites

To ensure this site remains relatively impartial, please click on the links below to be taken directly to the relevant pages of other sites which contain Streamline.net reviews and discussions:

Xomreviews.com – Some serious customer concerns shown here

Review Centre – One of the largest customer review sites on the internet

Consumer forums – Discussion of customer experiences with unauthorised credit card payments